Return and Refund Policy
Thank you for shopping at Vorgia.com. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our return and refund policy below.
The following terms apply to any artworks or art services purchased through our website.
Definitions
- Company: Refers to Vorgia.com, also referred to as “we,” “us,” or “our.”
- Artworks: Refers to the items offered for sale on our website.
- Orders: Refers to a request by you to purchase Artworks from us.
- Website: Refers to Vorgia.com, accessible from www.vorgia.com.
- You: Refers to the individual accessing or using the website, or the company or legal entity on behalf of which the individual is accessing or using the website.
Cancellation and Return Rights
You are entitled to cancel your order within 30 days without providing a reason.
The deadline for cancelling an order is 30 days from the date on which you received the artworks or when a third party (not the carrier) you appointed takes possession of the artworks delivered.
To exercise your right of cancellation, please inform us of your decision by:
- Emailing us at info@vorgia.com.
- Visiting our contact page: www.vorgia.com/contact.
We will reimburse you within 14 days of receiving the returned artworks. Reimbursements will be made using the same payment method as your original transaction. You will not incur any fees for this reimbursement.
Conditions for Returns
To be eligible for a return:
- The artworks must have been purchased within the last 30 days.
- The artworks must be in their original condition and packaging.
The following items cannot be returned:
- Customized or commissioned artworks.
- Artworks that have been clearly personalized to your specifications.
- Digital art services once provided.
- Artworks that have been used or damaged after delivery.
We reserve the right to refuse returns if the above conditions are not met.
Sale Items
Only regularly priced artworks may be refunded. Unfortunately, sale items are non-refundable.
Returning Artworks
You are responsible for the cost and risk of returning the artworks to us. We recommend using our shipping company’s trackable service to ensure safe delivery. You may contact us to coordinate the return.
Return address: Aiantos 97 and Ifigeneias 12, 17563 Palaio Faliro, Greece
We cannot issue a refund without receiving the returned artworks or proof of their return.
Gifts
- If the artworks were marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned artworks, a gift certificate will be emailed to you.
- If the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
International Orders (EU and USA)
For international returns, please ensure:
- Artworks are securely packed to prevent damage during transit.
- Shipping is arranged through a trackable method, preferably our recommended shipping company.
We are not responsible for customs duties, taxes, or delays caused by international shipping regulations.
Contact Us
If you have any questions about our return and refund policy, please contact us:
- By email: info@vorgia.com.
- By visiting our contact page: www.vorgia.com/contact.